Vincent Marcus / Resume

ACCOMPLISHMENTS

• Leads an organization that includes more than 100 employees and contractors.
• Shares responsibility for managing a monthly AWS budget of $1.2 million and optimizing spending.
• Collaborated in developing and implementing strategies that achieved a 30% reduction in major incidents in 2021, a 10% reduction in 2023, and are projected to produce a 21% reduction in 2024.
• Supported and promoted GitOps and InnerSource initiatives with 989 contributions in 2022 and 863 contributions in 2023.
• Recipient of 2 President’s Club and 2 Employee of the Quarter awards

EXPERIENCE

Senior IT Director, Site Reliability Engineering

WEX
May 2024 - Present

Currently leading the transition of IT production support teams to a Site Reliability Engineering (SRE) operating model, including reorganizing the teams to align with their new responsibilities, reclassifying employees to match their updated roles, providing training for the teams, and updating policies and procedures.

Senior IT Director, Product Operations Technology

WEX
October 2022 - May 2024

Oversaw IT production support for four business lines, including scheduling, monitoring, alerting, and incident resolution.

Senior IT Director, Global Fleet Technology Operations

WEX
May 2021 - October 2022

Accountable for IT production support and DevOps for the Global Fleet line of business, including building and managing infrastructure, monitoring, alerting, and resolving incidents.

IT Director, Global Fleet Technology DevOps

WEX
August 2019 - May 2021

Responsible for engineering CI/CD pipelines, establishing platform policies and procedures, and responding to audit and security requests.

IT Director, Web and Middleware

WEX
January 2018 - August 2019

Managed the Middleware, Web, and HP Non-Stop systems teams, which included supervising engineers, developing policies and procedures, and maintaining vendor relationships.

Director, Systems Administration

Electronic Funds Source
January 2007 - January 2018

Responsible for managing the IT infrastructure teams and maintaining relationships with IT infrastructure vendors.

Systems/Database Administrator

Transportation Clearing House
April 2005 - January 2007

Tasked with installing, configuring, optimizing, and maintaining HP-UX, Linux, and Solaris servers, along with providing DBA support for Informix databases.

Unix Programmer

Transportation Clearing House
February 2003 - April 2005

Migrated IVR applications from SCO Unix to Sun Solaris. Designed logging infrastructure for C applications, improving performance. Developed universal approaches for code builds and moves. Migrated legacy source code to CVS for improved developer efficiencies. Established code migration strategies for proprietary applications.

Programmer

Aristomed
March 2001 - February 2003

Wrote web crawlers in Perl that automated the search for supplier catalogs. Developed data conversion and data mining software using Perl and SQL to import customer data into the system for processing. Implemented processes to process customer data using a variety of algorithms and techniques, such as Soundex algorithms and Levenshtein distance.

Programmer

Pacific WebWorks
January 2000 - January 2001

Developed a custom extension in Dreamweaver 3.0/4.0 using the JavaScript API, allowing customers to edit their storefront directly. Migrated data from Oracle to custom data structures, resulting in improved performance and reduced licensing expenses. Rewrote proprietary storefront applications from Microsoft Active Server Pages to Perl on Apache, enhancing security and performance while reducing licensing costs.

EDUCATION

Weber State University
Bachelor of Science, Computer Science

AWARDS AND HONORS